Job Description
The Program Coordinator will join a team of professionals working in a fast paced, team environment. The Program Coordinator facilitates and manages various processes (client specific) within the contingent worker lifecycle from on boarding through off boarding. The Program Coordinator also provides first level customer support to Hiring Managers and suppliers.
Responsibilities
* Assist Hiring managers, Programme Specialists and suppliers during all stages of the contract labour acquisition process including but not limited to: interview scheduling, onboarding, worker assignment management, time and expense management and off boarding
* Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
* Maintain and update worker assignments to reflect appropriate changes
* Provide constant communication to clients, suppliers, contingent workers and other partners via face to face meetings, email and phone
* Conduct research and analysis to resolve client’s or supplier inquiries as needed
* Provide program status reports to leadership as required
* Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)
* Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time
Qualifications
* Fluency in English and French
* Excellent analytical and problem solving skills
* Excellent documentation and follow up skills
* Strong determination to impact performance
* Time Management, self-motivated and perseverance
* Excellent customer service skills
* Excellent verbal and written communication skills
* MS Office/Tools - advanced skills
Additional Information
As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.