IT Production officer Your day to day Monitoring & Incident Management
* Monitor production platforms daily to ensure optimal functionality.
* Proactively detect and resolve incidents using advanced diagnostic tools.
* Oversee end-of-day processing, ensuring accurate execution of transactions.
* Document start and end-of-day processes to maintain clear audit trails.
Helpdesk Management & User Support
* Assist in Helpdesk management, handling intervention and development requests.
* Provide first-level support to users when needed.
Supplier Management & IT Maintenance
* Work with the Head of IT to manage supplier relationships and maintain updated tools.
* Install and test updates and patches to ensure regulatory and operational compliance.
KPI Tracking & Reporting
* Produce KPIs on IT production status for performance evaluation.
* Report operational risks to the Risk Department and follow up on corrective actions.
* Log and document incidents in SUN and/or GLPI for efficient tracking.
Profil : Hard Skills
* Strong IT production and operational task management skills.
* Ability to identify and escalate data integrity and reporting discrepancies.
* Solid understanding of banking operations, regulatory frameworks, and financial reporting.
* Troubleshooting skills for PC-related issues and first-level support .
* Experience with AS400 / Olympic for regulatory reporting and data processing.
* Ability to collect, integrate, and validate data from multiple sources.
* Strong documentation and compliance skills for regulatory reporting.
Soft Skills
* Rigorous & Reliable – Organized, methodical, and committed to deadlines.
* Results-Oriented – Able to use resources effectively and implement solutions.
* Team Player & Communicative – Works well with others and adapts communication to different stakeholders.
* Adaptable & Flexible – Comfortable working in a dynamic environment.