Position: Desktop Support
Position Type: Contract (Onsite)
Location: Mechelen, Belgium
Required candidate who can speak both Dutch & French
Job Description:
* Experience providing onsite support in an enterprise environment.
* Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
* Respond to service desk requests and fulfil them promptly.
* Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
* Log, categorize, and prioritize support requests accurately and efficiently.
* Perform password resets and account unlock procedures.
* Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
* Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
* Hardwar Troubleshooting.
* Software Installation & Troubleshooting.
* Strong working knowledge of Windows 11, MAC’s
* Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.
* Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
* Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
* Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.
Preferred
* Excellent communication (verbal and oral) skills to interact with end users at all levels, Person should know Dutch, French & English all three languages.
* Comfortable to work in shift environment.
* Need to provide on call support to users.
Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These includes:
* High analytical skills
* A high degree of initiative and flexibility
* High customer orientation
* High quality awareness
Thanks and Regards,
Schiffer Felix
Talent Acquisition Executive | UK & Europe
Ampstek Services Limited
Sontraer Str. 9 60386, Frankfurt am Main, Hessen Germany
Tel - +49 (69) 50604428
Email - felix.s@ampstek.com / www.ampstek.com
LinkedIn - https://www.linkedin.com/in/schiffer-felix-92a797222/