Logistics customer service (ned-eng)

Harbour Plus specialises in Supply Chain, Customs, Shipping and forwarding plus SHEQ. As we only work within these business units, we’ve obtained the experience to assist our clients in search of the perfect employee, while prioritising a personal approach!

As a Customer Service Agent, you are responsible for the end-to-end operational follow-up of logistics processes.You make sure that orders are correctly processed and followed up, and that all information needed for inbound and outbound flows in the warehouse is accurate and up to date. You also coordinate pre- and on-carriage transport, so that goods move smoothly through the supply chain. In this role, you are the link between the customer and internal departments such as warehouse, transport and customs. You ensure that operations run according to agreed processes and customer requirements. Next to the operational flow, you also take care of administrative accuracy, invoicing follow-up, claims handling and problem solving when issues occur

• .
  Managing inbound and outbound logistics flows in the warehous
• e;Organising and following up pre- and on-carriage transpor
• t;Administrative processing of logistics files for assigned customer
• s;Checking and following up data for invoicin
• g;Handling and following up damage claims and operational deviation
• s;Solving operational issues in cooperation with internal department
• s;Acting as operational contact between customer and internal teams (warehouse, customs, transport, …
• );Following established processes and customer-specific work instruction
• s;Identifying bottlenecks and proactively proposing solutions with stakeholder
• s;Contributing to continuous improvement of processe

s.
Who are y

• ou?
  You have initial work experience in an administrative or customer-facing role. Knowledge or background within the logistics sector is a p
• lus;You are customer-oriented and have strong analytical and problem-solving skil
• ls.;You have a strong knowledge of Dutch and Eng

lish

Offer
• You will join an international and leading p

layer.• We are a challenging work environment with plenty of opportunities for further professional growth and develo

pment.• We have a direct and open corporate cu

lture.• You will receive a interim or permanent contract with a nice package of fringe be

nefits
Interested in this position? Contact via dries.dierckx@harbourpl