Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions.
As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long‑term growth. If you thrive in a fast‑paced, dynamic environment and enjoy making a meaningful impact, this role is for you!
What You’ll Do
* Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
* Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
* Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
* Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
* Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
* Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.
Why You’ll Love This Role
* Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
* Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge‑sharing environment where your ideas matter.
* Fast‑Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.
What We’re Looking For
* Fluent or bilingual in Portuguese
* Intermediate English proficiency (B1 or B2)
* Passionate about customer success and relationship management
* Exceptional communication and analytical skills
* Highly organized and adaptable to varied projects
* Proactive problem‑solver with a growth mindset
* Team player who values collaboration and knowledge‑sharing
Experience in Training, e‑Learning, or HR Solutions (SaaS) is a plus!
What We Offer
* Dynamic, startup‑like experience within the security of a fast‑growing, 25‑year‑old Swiss‑based company.
* Learn from top executives and visionaries in the learning and language market.
* The experience of joining an innovative organization with an international, vibrant working environment.
* Full onboarding and fast ramp mentoring program leading candidate to success.
* World‑class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!
* Ability to work from any of our 20+ offices around the world.
* Exciting team‑building events.
Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide:
About the Company
goFLUENT
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