About This Role
We are looking for a Customer Service Professional to join our team. As a Customer Support Analyst, you will play a vital role in providing exceptional support to our customers and internal teams.
Key Responsibilities
* Investigate customer inquiries and provide accurate solutions;
* Redirect complex issues to developers as needed;
* Closely collaborate with internal teams, including consultants, sales, and developers;
Requirements
* Fluent English language skills;
* Fluent Dutch or German is a plus;
* IT and business affinity;
* Basic knowledge of technical concepts, such as XML, Python, and JavaScript;
Benefits
* Intensive functional training with a certification program;
* Opportunity to contribute to the improvement of our software;
* A chance to work with a dynamic and growing company;
What We Offer
A supportive team environment, opportunities for growth and development, and a chance to make a real impact on our customers' experiences.