About Birlasoft Ltd.
Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
CLIENT PARTNER - Med-Tech Accounts
Responsibilities:
Client Relationship Management:
* Build and maintain strong relationships with key stakeholders for Strategic enterprise accounts.
* Act as the primary point of contact for clients, ensuring their needs are met and expectations managed.
* Ability to map Client Stakeholders and prepare Value proposition while collaborating with the Service lines and Global Account management teams.
Account Management:
* Oversee the entire account lifecycle, from onboarding to ongoing support.
* Develop and execute account strategies to drive growth and retention.
* Responsible for the Individual targets related to Revenue, Order Book, Margin and CSAT for the said accounts.
* Collaborate with the Global Account Management and Delivery teams to grow the accounts.
Business Development:
* Identify opportunities for upselling and cross-selling between IT and services.
* Collaborate with sales, Service line SME’s and marketing teams to develop proposals and presentations.
Project Coordination:
* Coordinate with internal teams to ensure timely delivery of services.
* Work along with the delivery teams to manage project timelines, budgets, and resources effectively.
Performance Monitoring:
* Track and report on account performance metrics.
* Conduct regular reviews with clients to assess satisfaction and areas for improvement.
Qualifications:
Experience:
* Proven experience in account management or client relationship roles, preferably in the technology sector.
* Previous experience of account management for the Technology-Enterprise clients is a plus
Skills:
* Strong communication and interpersonal skills.
* Ability to manage multiple projects and priorities simultaneously.
* Analytical skills to assess client needs and develop strategic solutions.
Education:
* Bachelor’s degree in engineering with a preferable Business Management acumen.
* Advanced degrees or certifications in account management are advantageous.