At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Improvement & Business Analyst to join our UniQue team.
What will you be doing in this role?
* Collaborate with stakeholders to create clear, actionable user stories and acceptance criteria for sprint-based delivery.
* Functional Business Analysis.
* Service Management.
* Back office Support and project governance.
* Document business requirements, use cases, and functional specifications.
* Analyze and model current and future-state business processes to identify opportunities for improvement.
* Perform business model and risk analyses to support service enhancement decisions.
* Prepare and maintain key project documentation including business cases, vision documents, project charters, and security plans.
* Participate in business and technical working groups, user meetings, and progress reviews.
* Support service testing, deployment, evaluation, and reporting activities throughout the lifecycle.
* Identify and evaluate system discrepancies, inefficiencies, or vulnerabilities affecting service quality.
* Provide trainings to stakeholders like IT support group and the users.
Requirements
What will you be bringing to the team?
* Master Degree in IT or related field and at least 10 years of professional experience in IT.
* Good knowledge of Service Management.
* Good knowledge of ITIL.
* Experience with requirements elicitation.
* Basic knowledge of how databases work.
* Experience with UML, BPMN and Agile
* Experience with Service Now is desirable.
* Good knowledge of agile toolbox (i.e. JIRA, Confluence, BigPicture, Gliffy, Balsamiq, etc.).
* Good knowledge of Application Management Lifecycle.
* At least one of the following certificates: Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe Product Owner or equivalent, ITIL certification above ITIL foundation (or equivalent), Project management certification such as Prince2, PM² or equivalent.
* Fluent in English at least at a level C1.
Benefits
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.