Required Security Clearance:
NATO SECRET
DUTIES AND ROLE
Duties
Under the direction of the Principal Service Manager, but largely under own initiative, the incumbent will perform duties such as the following:
* Manage the Deployable CIS (DCIS) infrastructure as a service and ensure system readiness at a level specified in the Service Level Agreements (SLA). Ensures the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency Business Areas and the CIS Support and Sustainment Centre (CSSC).
* Support to exercises.
* Manage the renewal of the security accreditation for each of the DCIS systems.
* Manage the DCIS Configuration Management Process to ensure that all assets are maintained at known configuration states and can be correctly accounted for.
* Conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Program (NSIP) when required.
* Develop Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements.
* Support the Principal Service Manager with the development of the annual Operational and Maintenance (O&M) budget submission and will develop a financial plan for the execution of the O&M funds ensuring that DCIS assets are kept updated.
* Ensure that the system documentation for operation, maintenance and training is updated in accordance with system evolution.
* Manage the recommended list of spare parts and availability of spares in close coordination with the NCI Agency Business Areas and the CSSC.
* Manage contractor support resources and acceptance of services of contractors.
* Provide input to the Principal Service Manager for the quarterly SLA report.
* Provide input and recommendations to the SLA Change management process.
* Assessment of manpower and O&M budget requirements.
* Provide support to project managers as required through the project development, delivery and transition into service phases.
* Manage the support to the operational user during the transition into service of new systems and capabilities.
* Manage the integration of DCIS with non-CIS systems and infrastructure projects delivered to the operational user, ensuring that the component projects form an operational capability.
* Sponsoring DCIS training courses delivered by NCI Agency Academy, ensuring that the technical content is aligned to the system baseline and meets the requirement of the operational user.
* Participating in the technical portion of inspections and Joint Final Acceptance Inspections (JFAIs) as new systems as transitioned into operations, including conducting follow-up actions regarding the resolving of deficiencies.
* Provide support to Operations and during operational planning events.
* Deputize for higher grade staff, if required.
* Performs other duties as may be required.
SKILL, KNOWLEDGE & EXPERIENCE
* The candidate must have a currently active NATO SECRET security clearance.
* A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience.
* Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
* Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions.
* Sound experience in IT services engineering, planning, operations, maintenance and management.
* Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor.
* Sound experience on the Configuration Management and Change Management processes and tools.
* Experience in roles requiring significant business and managerial skills, such as contingency planning and implementation; budget planning, preparation, and execution; Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
* Experience in roles with requirement to display report writing and presentation skills.
Desirable Experience And Education
* ITIL Expert /Managing Professional.
* PRINCE 2 Foundation level or PMI PMP.
* MSP Foundation.
* Management of Risk Foundation.
* Demonstrable evidence in maintaining knowledge of advances in Information Technology.
* Proven success as an operational, technical team lead and service manager.
* Familiarity with military telecommunications and information systems; VLF to Satellite EHF.
* Member of a recognized professional body or institution.
* Prior experience of working in an international environment comprising both military and civilian elements.
* Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).