Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.
We’re the digital consultancy & staffing firm that leading A-brands in Europe count on to make digital transitions happen. We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love and talk about. Ariad consultants are specialized in digital marketing, e-commerce, digital communication, digital analytics, marketing automation, digital product design and digital transformation.
We are looking for an experienced Service Designer to support ongoing organizational changes within a Retail & B2B environment. You will join a digital team responsible for developing and improving applications for customers and business partners.
Using a Design Thinking approach, you will collaborate closely with UX and UI designers, developers, and Product Owners to co-create solutions that address complex business and user challenges. Develop and implement user-centered service designs aligned with organizational and customer needs.
Analyze and map existing ecosystems (services, applications, processes) to identify pain points and opportunities.
Co-create service blueprints and workflows with stakeholders.
Detail service blueprints covering interactions, processes, systems, and backstage activities.
Ensure service concepts align with business objectives, KPIs, and technical feasibility.
Conduct qualitative and quantitative research : ergonomic audits, competitive benchmarks, interviews, data analysis, personas, experience maps, etc.
Synthesize insights and translate them into actionable design solutions.
Use data-driven approaches to improve existing applications and services.
Facilitate ideation workshops and design sprints with cross-functional teams.
Produce high-quality deliverables: wireframes, UI mockups, interactive prototypes, and design system assets.
Prepare and participate in user tests to validate concepts prior to development.
Engage business squads in the adoption of Design Thinking practices.
Support the spread and alignment of user-centered methods across teams.
Reviewing and improving online sign-in funnels.
Proficiency in journey mapping, process mapping, and service blueprinting.
Creativity and vision for designing innovative service solutions.
Hands-on experience with user research methods (interviews, usability tests, surveys, etc.).
Fluent in French or Dutch, with solid English proficiency.
Minimum 5 years of experience in service design and Design Thinking.
Ability to translate strategic objectives into design solutions with strong business insight.
UI design skills are a plus.
Service Design: 80%
UX Design: 20%
You’re joining an impressive network of +100 digital consultants and the Ariad staff, all dedicated to helping and supporting each other to succeed, and drive innovation.
Don't miss out on the chance to join a top-notch team and be a part of something special.