Customer advisor

Job Title:

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

Customer Advisor (M/F/X)
Region:

Brussels
Hours per week : 37.30h
Sector : Non-profit / Standardisation

Robert Half

is currently looking for a

Customer Advisor (M/F/X) .
The company is based in

Brussels

and this is a

37.30-hour

position within a

non-profit / standardisation

sector environment.

The responsibilities of this

Customer Advisor (M/F/X)

role are:
Providing quality support by phone and/or email to members and non-members;
Advising clients on which services best match their identified needs;
Answering questions about pricing and providing basic information on all products, solutions, services and training offerings;
Performing basic operations across the various platforms and solutions (CRM, portals, etc.);
Drawing up quotes, orders and invoices when required;
Managing and maintaining the customer database within the CRM system;
Configuring the correct settings to ensure each company has the appropriate access rights;
Identifying and flagging customer needs, with internal follow-up to serve the client appropriately;
Identifying prospects who are not yet customers;
Sharing acquired knowledge with colleagues and proactively reporting to the team lead;
Contributing to quality, efficiency and customer satisfaction by putting forward improvement proposals.

The required qualifications for this

Customer Advisor (M/F/X)

role are:
Preferably a bachelor's degree or equivalent through experience in a Customer Support role;
Fluent verbal and written communication in Dutch, French and English;
Strong customer-facing skills: patient, attentive listener with clear and professional communication;
Accurate in providing information: carefully assessing customer needs and asking the right questions;
A true problem-solver with the ability to set priorities where needed.

For this

Customer Advisor (M/F/X)

role our client offers:
Team:

A warm, enthusiastic team of 62 colleagues within an organisation focused on well-being, growth and connection;
Contract type:

Permanent contract (indefinite duration) ;
Region:

Brussels (easily accessible by public transport);
Hours per week:

37.30h - Full-time;
Schedule:

To be discussed ;
ADV days:

9 additional legal leave days + seniority leave on top of 20 annual leave days;
Flexible hours:

To be discussed ;
Remote work:

Yes, flexible combination of office and home working, with a home working allowance;
Salary:

To be discussed ;
Period:

Indefinite duration;
Parking:

Not specified - easily accessible by public transport. xlxgzvr
Are you interested in this

Customer Advisor (M/F/X)

role? Apply now, quoting the reference number



Quality Support, Customer Service, Pricing, Platforms, Provide information, Prioritize Workload, CRM systems, Drawing, Acquired Knowledge, Customer Experience, Reporting, Operations, Billing, Customer support, Service, Management, Care of Individuals, Customer Database, Portals, Proactivity, Answering Questions, Problem Management, Training