Job Purpose
The Logistics Agent plays a vital role in ensuring the seamless execution of trucking operations. This position is responsible for overseeing all logistical movements, coordinating shipments across multiple time zones, and maintaining real-time tracking for both imports and exports. Additionally, the role ensures strict adherence to operational deadlines and procedural compliance, contributing to the overall efficiency and reliability of logistics operations.
Responsibilities
Operational Oversight:
* Verify On-Time Performance (OTP) and ensure compliance with set deadlines;
* Maintain up-to-date trucking information based on actual freight flow (incoming/outgoing).
Issue Resolution & Communication:
* Identify and address operational issues, actively providing solutions and mitigation steps;
* Generate and submit irregularity and discrepancy reports to relevant stakeholders and direct managers.
Shipment Coordination & Compliance:
* Ensure timely execution of all logistical operations, both for import and export;
Maintain clear communication with internal teams and external partners to optimize efficiency.
Education
High School Diploma.
Experience, Skills, and Personal Attributes
Experience:
* Minimum of 1-3 years’ experience in customer support or as a client service representative in the airline or logistics industry (added value).
Skills:
* Language: Fluent English required, French preferred;
* Familiarity with ERP/ CRM / TMS systems and practices;
* Strong communication, teamwork, and interpersonal skills in a multicultural environment;
* Strong organizational skills with the ability to multitask and prioritize effectively;
* Positive attitude with a proactive and flexible approach;
* Customer orientation and ability to adapt/respond to different types of characters and situations;
Open-minded and willing to learn.