MAIN PURPOSE
The Head of Retail - Hong Kong is a senior leadership role responsible for driving commercial performance, retail excellence of Hong Kong. This role leads the retail organization to deliver sustainable growth, elevated client experience, and strong people development, while ensuring full alignment with Chloé's global strategy and luxury brand standards.
The successful candidate will be a hands‑on, business‑driven leader with a strong understanding of the Hong Kong luxury retail landscapes, capable of balancing short‑term performance with long‑term brand building.
Key Responsibilities
Commercial & Business Performance
Own and deliver sales, profitability, and productivity targets for Hong Kong.
Develop and execute robust retail strategies and action plans to drive growth across boutiques.
Closely monitor KPIs (sales, traffic, conversion, UPT, AOV, inventory, margin) and proactively implement corrective actions.
Partner with Merchandising and Supply Chain teams to ensure optimal product assortment, stock efficiency, and sell‑through.
Identify market opportunities and risks, providing clear business insights and recommendations to APAC leadership.
Retail Excellence & Client Experience
Ensure consistent delivery of exceptional luxury client experience in line with Chloé's brand values and service standards.
Champion clienteling, CRM usage, and VIC development, driving repeat business and long‑term loyalty.
Uphold the highest standards of store operations, visual merchandising, and brand presentation.
Collaborate with Marketing and VM teams to execute retail activations, launches, and local initiatives effectively.
Leadership & People Development
Lead, inspire, and develop a high‑performing retail organization, including Store Managers and store teams.
Build strong succession plans and actively coach future leaders.
Drive a performance‑driven culture with clear accountability, engagement, and motivation.
Ensure recruitment, onboarding, and training standards meet both commercial needs and brand expectations.
Cross‑Functional Collaboration
Act as a key business partner to APAC functions including Merchandising, Marketing, Finance, HR, and Operations.
Ensure strong alignment with Global Retail, Operations and Training teams.
Build effective relationships with landlords, partners, and external stakeholders where relevant.
Governance & Compliance
Ensure full compliance with company policies, internal controls, and local labor regulations.
Manage retail budgets and costs responsibly, with a focus on profitability and efficiency.
Profile & Experience
Minimum 10 years of retail experience, with significant leadership exposure in luxury fashion or accessories.
Proven track record of driving strong retail performance in complex, mature markets.
Strong commercial acumen with the ability to analyze data and translate insights into action.
Inspirational leader with a hands‑on, agile, and results‑oriented mindset.
Strong communication and stakeholder management skills.
Fluent in English; Cantonese and/or Mandarin is highly desirable.
Key Competencies
Strategic thinking with executional excellence
Business and financial acumen
Luxury client mindset
People leadership and talent development
Resilience, adaptability, and agility
Strong collaboration and influence
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Retail Luxury Goods and Jewelry