We are seeking a passionate and customer-focused individual to join our team as a Chocolate Ambassador. In this role, you will have the opportunity to share your knowledge of fine chocolates with customers and create memorable experiences.
About the Role:
* Welcome and engage with customers in a friendly and approachable manner, ensuring they feel valued and supported throughout their shopping experience.
* Offer expert advice on our wide range of chocolate products, taking the time to understand each customer's preferences and needs.
* Develop a deep understanding of our product portfolio, including flavor profiles, ingredients, and production processes, to provide accurate and informative responses to customer queries.
* Promote our latest creations from our master chocolatiers, highlighting unique features and benefits to inspire customers to try new products.
* Maintain a clean and visually appealing store environment, adhering to company guidelines for visual merchandising and display.
* Process transactions efficiently and accurately, handling cash, credit card payments, and other payment methods.
* Work collaboratively with colleagues to achieve sales targets, resolve customer complaints, and maintain a positive store atmosphere.
* Foster a culture of excellence by staying up-to-date with industry trends, best practices, and company initiatives.
* Contribute to the development of store displays, promotions, and events that showcase our products and engage customers.
* Assist with inventory management, receiving deliveries, and restocking shelves to ensure an optimal product assortment.
About You:
* You possess a high school diploma and have prior experience in sales, preferably in a retail environment.
* You demonstrate excellent communication skills, both written and verbal, with the ability to adapt to diverse customer needs and personalities.
* You are numerate and able to handle cash, credit card transactions, and other financial responsibilities accurately and efficiently.
* You possess dexterity and speed when performing tasks, with the ability to multitask and prioritize duties effectively.
* You are commercially oriented, customer-focused, and able to work collaboratively within a team environment.
* You are flexible and available to work weekends, evenings, and occasional overtime as required.
Languages:
* Dutch/French
Benefits:
* Group insurance
* Health insurance
* Disability insurance
* Double holiday pay
* Meal vouchers
* Commuting allowance
* Holiday Bonus Package
* Year-end bonus