Working at Freudenberg: We will wow your world!
Responsibilities:
1. Issue quotes and orders for new and existing customers into ERP system (SAP), manage delivery according to customer demand together Return of Goods with Logistic Department
2. Set up new accounts into ERP system (SAP) + Maintaining of the Customer Database
3. Managethe Customer Relation Management System (based on Lotus Notes)
4. Manage information on customer portals and EDI transaction to meet customer demands
5. Monitor Customer Complaints
6. Maintain the Contract Database
7. Exceed our customer’s expectations through continuous improvement utilizing data and developing procedures to meet those expectations
8. Work closely with the Service Departments: Logistics, Finance, Accounting,
9. Controlling in order to integrate seamlessly new- and ongoing business and communicate customer business practices across all divisional functions
10. Carries out supervisory responsibilities in accordance with the organization’s policies
11. Implement and monitor a variety of order processing channels and stock requirements
12. Work closely with the Sales Staff as their internal contact point for customer requirements
13. Review pricing with sales and reconcile pricing issues as necessary
14. Monthly reporting and forecasting preparation
15. Maintain margin goals and manage pricing for customers
16. Coordinate Marketing Projects in interaction with the Sales- and Marketing Manager
17. Readiness to travel
Qualifications:
18. Strong verbal and written communications skills with emphasis on telephone skills
19. Organizational skills
20. Positive attitude
21. Ability to build strong partnerships between internal and external organizations to achieve targeted goals
22. Excellent problem solving kills
23. 3 years Bachelor degree and 3 years of Customer Service experience or 4 years of College degree with 2 years of Customer Service Experience
24. Service/Marketing/Sales Account Management experience with an emphasis on Business to Business is a plus
25. Excellent PC related skills including Microsoft Office and Internet Skills
26. SAP system or other large scale complex ERP system and CRM –system (Lotus Notes) experience
27. Language skills: English, Dutch, French both written and verbal
28. Marketing Skills