Job description Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support. Saturday & Sunday: 8h – 21h & Monday: 9h-17h30 Incoming phone calls, e-mails and faxes treating and dispatching: - Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures. - Collecting additional information. - Check the data for accuracy and completeness. - Reception & Services; provide technical support; search workshop. - Keep the customer and all involves updated. - Complaint handling (from customer to contractor; from contractor to the client) Ensures the monitoring and control of the agreements with the parties involved: - Regarding the service - Regarding complaint handling, etc. - Regarding the service conditions and agreements - Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines: - Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files) - Enter required information into the system. - Register performed operations. - Responsible for the internal and external monitoring of client files. Profiel Knowledge and experience: Communicate fluently in languages (at least 3 of the demanded languages): Dutch (well) – French (well)- English (well) PC skills: office applications, outlook Company-specific IT / telephony system Technical knowledge (automotive, tires, …) is an asset No specific knowledge and experience required Skills: Communicate effectively by phone Problem analysis and problem solving Customer- and results-oriented Accurate and high work standard Multitasking & stress resistant Teamplayer Aanbod You can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. We work in day and night shifts, which allows you to choose when you work, depending on when you feel most productive. As we have offices spread out over Europe, there are possibilities to work in our other countries as well. And of course, we offer a competitive salary in return for your hard work. Interesse? Solliciteer dan via de blauwe knop “SOLLICITEER”. Heb je nog verdere vragen? Dan mag je mailen naar hasselt.182@adecco.be of bellen naar 011 / 22 11 63 (druk op 2). Hoe verloopt een sollicitatie via Adecco? Wij contacteren jou binnen de 48 uur na jouw sollicitatie. Na een positief (telefonisch) intakegesprek, gaan wij verder met jouw kandidatuur. Deze versturen wij naar de klant, indien je hiermee akkoord bent. Indien de klant overtuigd is van jouw profiel, volgt een gesprek bij de klant zelf en kan er eventueel een vervolginterview plaatsvinden. Wij houden je op de hoogte over alle feedback en nieuws dat wij ontvangen. Tot snel?