Overview
Ruby Labs is a leading tech company that creates and operates innovative consumer products across health, education, and entertainment. We are driven by innovative teams and are seeking passionate individuals to join us. Learn more about our story at:
Responsibilities
Analytics & technical work
* Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends.
* Build and maintain data pipelines that deliver accurate, timely, and reliable billing data.
* Apply statistical methods to model scenarios, run “what-if” analyses, and anticipate financial risk.
* Design and run A/B tests and experiments to evaluate billing and support initiatives.
* Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics.
* Build and maintain dashboards and visual reporting that provide clear, real-time visibility into billing health and support performance.
* Turn insights into recommendations that reduce disputes, churn, and operational inefficiencies.
* Document analyses, workflows, definitions, and data logic to ensure clarity, reproducibility, and consistency.
Leadership & collaboration
* Lead, mentor, and grow a team of data analysts: set expectations, coach on methodology, and ensure high-quality output.
* Own the team’s intake and prioritization process; manage task flow and delivery timelines against business needs.
* Uplevel the team’s billing domain knowledge and analytical/technical skills.
* Partner cross-functionally with Billing, Support, Finance, Product, and Marketing to align metrics, definitions, and processes with risk-mitigation goals.
Qualifications
* Deep subscription billing expertise: substantial experience with payments, renewals, refunds, disputes/chargebacks/TC40 in a recurring-revenue business (non-negotiable).
* Advanced SQL: complex joins, window functions, incremental logic, and performance-aware query writing.
* Data visualization: proficiency with Omni, Tableau, Power BI, or similar tools to build dashboards and communicate insights clearly.
* People leadership: experience setting priorities, distributing work, reviewing output, and being accountable for a team’s results.
* Statistical & analytical rigor: forecasting, experiment design, and translating ambiguous business questions into structured analysis.
* Billing platforms / processors: familiarity with tools such as Stripe, Braintree, Nuvei, or similar.
* Strong communication: ability to explain complex findings to both technical and non-technical stakeholders.
* Cross-functional collaboration: track record of influencing decisions with data across multiple departments.
Nice to have
* Python and/or modern analytics tooling (dbt, Airflow, or similar).
* Experience building and maintaining ETL/ELT pipelines for billing or financial data.
* Risk analysis or fraud-adjacent experience in billing contexts.
* Advanced visualization techniques (cohorts, funnels, anomaly detection dashboards).
Location
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ±4 hours of CET to ensure aligned working hours.
Benefits
* Remote Work Environment: Work from anywhere, anytime, promoting work-life balance.
* Unlimited PTO: Unlimited paid time off to recharge and prioritize well-being.
* Paid National Holidays: Paid time off on national holidays.
* Company-provided MacBook: MacBook provided to employees who need one.
* Flexible Independent Contractor Agreement: Flexible arrangement with tax and autonomy benefits. Read more here:
Interview Process
* Recruiter Screening (40 minutes)
* Technical Interview (90 minutes)
* Final Interview (60 minutes)
Life at Ruby Labs
At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re here to build, grow, and win, seeking ambitious and driven individuals who are ready to give their best every day. This is a place for those who thrive under pressure, embrace challenges, and see opportunity in every obstacle. Ruby Labs offers a platform for growth and impact.
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