Job Description
Job summary
1. Overall responsibility for Team success by agreeing, implementing and monitoring individual and Team objectives and targets whilst ensuring company policies and procedures are adhered to.
Tasks and responsibilities
2. Monitor Team performance and activity
3. Serve clients, identify their needs and provide feedback on the success of filling jobs
4. Building and maintaining relationships (internal/external)
5. Write weekly/monthly figures and reports
6. Hold weekly/monthly meetings; discuss task delegation and review issues
7. In conjunction with Manager set quarterly targets and objectives
8. Communication- encourage respect and open communication
9. Assist in the interview and recruitment of team members
10. Perform auditing and quality checking
11. Identify opportunities for process improvements
12. Handling escalations from customers and internally
13. Attendance checking
14. Training new team members
Exemption Type Exempt (Salaried) Job Requirements
Requirements
15. Graduate of any discipline.
16. Minimum of 2 years of progressive experience in Supervisory role in customer service related matter within the freight forwarding industry.
17. General knowledge of various local and International shipping and freight forwarding practices is an advantage.
18. Combined excellent communication and interpersonal skills with a strong ability to analyze situations and to make good decisions based on available information.
19. Ability to adapt quickly to changing policies and procedures.
20. Must have confident personality as well as an exceptional work.