Main activities
* Support the Store Manager in all operational & administrative areas.
* Ensure respect for all company policies.
Drive Business Performance
* Achieve and drive own and team's sales objectives.
* Identify and develop client development opportunities for the team.
* Maintain own client portfolio.
* Coach the team to provide a consistent level of personalized service to all clients, creating long-term relationships.
* Support the store manager in preparing the buying sessions.
Team Animation:
* Be the link between the team and the Store Manager through frequent presence on the sales floor.
* Train and motivate the team to achieve best performance within Hermès standards and everyone's development needs.
* Assist team in the selling ceremony and front-of-house operations.
* Integrate new comers by sharing the Hermès spirit, quality, and service expectations.
* Coordinate daily morning briefs.
Client Service:
* Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions.
* Handle client complaints and be a strong support to the team in case of conflicts.
* Offer an excellent after-sales service to create client loyalty.
Profile
* At least 10 years of high-end retail experience.
* 3 to 5 years of managerial experience.
* Ability to lead and drive team performance and customer service.
* Good customer relationship management skills.
* Strong business sense with good analytical skills.
* Problem-solving capabilities.
* Strong team player.
* Focus on quality.
* Spirit of curiosity and eager to learn.
* Care for results.
* Flexibility and drive to go the extra mile.
* Fluent in Dutch, French, and English.
* A good sense of humor.