PAs an Account Manager, you build and nurture long-term partnerships with our customers. As their trusted point of contact, you regularly meet to evaluate their satisfaction and discuss their current and future needs. Your insights and recommendations provide valuable input to the OMP solution roadmap. You work to retain customers, enhance engagement, and sustainably expand the customer base. /ppYou are responsible for: /pollibDeveloping outstanding customer partnerships /b focused on the entire customer life cycle. /lilibBuilding and managing long-lasting relationships /b with multiple levels of stakeholders. /lilibUnderstanding our customers’ industry and business situation /b, concerns, and needs. /lilibCommunicating /b your customers’ needs and concerns to the internal teams (delivery, marketing, etc.). /lilibArticulating and developing an account strategy /b in line with OMP culture and strategy, including short-, mid- and long-term action plans. /lilibMapping stakeholders /b using organizational charts of customer leadership and teams. /lilibAligning with the project team during all project phases /b through optimized governance. /lilibMaximizing customer engagement and retention /b by increasing OMP awareness and mindshare at the customer. /lilibGuiding customers toward /b boptimal use of the solution /b by being the go-to contact after project delivery. /lilibPreparing and running account management meetings /b to assess customer needs, review scorecards, and share relevant content. /lilibNegotiating new areas of business /b within existing accounts. /lilibDeveloping and managing a short-term and strategic account action plan /b that engages with appropriate initiatives at the customer’s side. /lilibBalancing and dynamically prioritizing /b multiple customer engagements. /lilibShaping and managing customer expectations /b through changing relationship stages. /li /ol #J-18808-Ljbffr