Customer Support Specialist
We are seeking a highly skilled and experienced Customer Support Specialist to join our operations team. As the primary point of contact for various clients, you will play a critical role in ensuring exceptional customer service.
Our client is a leading international logistics service provider with extensive experience in transportation, warehousing, and supply chain solutions across Europe.
The company combines a robust fleet network with innovative technologies to deliver efficient, reliable, and customer-focused logistics services, supporting multinational corporations and local businesses alike in optimizing their supply chains.
Key Responsibilities:
* Act as the first point of contact for clients regarding orders and operational inquiries.
* Support the order entry process by providing accurate information to ensure complete bookings.
* Prepare client reports, performance analyses, and gather information for review meetings.
* Communicate proactively with clients about specific shipment details.
* Analyze and resolve issues related to orders, delivery deadlines, conditions, and rates.
Customer Service & Account Development:
* Proactively contact clients to identify additional load opportunities or new business.
* Take responsibility for customer satisfaction and actively improve it where necessary.
* Develop, strengthen, and maintain long-term relationships with clients.
* Keep transport records up to date to ensure timely invoicing.
We require a candidate who:
* Has a minimum of 2 years of professional experience in the logistics sector, ideally in customer service or transport planning.
* Posesses excellent communication skills in both English and French; knowledge of Dutch is a strong asset.
* Is willing to work full-time with flexibility (shift rotation: mornings/evenings and occasional weekends).
* Has strong knowledge and interest in automated planning systems and TMS (Transport Management Systems).
* Is a real team player, but also able to work independently when needed.
What We Offer:
* A full-time position.
* The prospect of a permanent contract.
* Opportunities to prove yourself and develop professionally.
* A dynamic working environment with enthusiastic colleagues.
* Attractive working conditions.