* Serve as the primary contact for incoming customer inquiries and requests.
* Collaborate with internal teams and external partners to investigate and resolve issues efficiently.
* Document requests.
* Provide advices and resolve issues, while escalating complex ones when necessary.
* Ensure all tickets and knowledge base entries are up to date.
* Categorize and prioritize incidents to support timely communication and resolution.
* Meet defined Service Level Agreements (SLAs).
You will participate in a rotating shift schedule on weekdays, with occasional on-call responsibilities during evenings and weekends.
* At least 2 to 4 years of experience in an IT Support / Service Desk Engineer position.
* You speak French and English. Dutch is a plus.
* You are organized, autonomous and proactive.
* Experienced with Microsoft Office products.
* Jira or Salesforce's experiences are a plus.
* Join an international company, present in Europe for more than 20 years.
* Join a company growing steadily !