Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 70 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation.Case Management Manager (m/f/x) – MSF BelgiumApplicants who have already applied for this position do not need to reapplyCONTEXTMSF's mission is to alleviate suffering, promote health, and save lives. To achieve these goals, it is essential to uphold the highest standards of ethics and behavior. Staff, while providing aid to vulnerable populations, are expected to adhere to a common framework of value and Responsible Behavior: which is concerned with people's actions on an individual level as per MSF Behavioral Commitments.In 2023, the MSF Operational Center Brussels (OCB) resolved, as per the OCB General Assembly's, OCB Strategic Orientations 2020 – 2023 and as per the "Review of OCB Behavior systems" finalized in December 2023 and approved in March 2024 by the OCB Committee of Directors and in June 2024 by the Board, to evolve its ethics and behavior management carried out by the Group for Advice and Research in Ethics and Conduct into a Safeguarding Unit, in synchronization with the advancement of Safeguarding across the MSF movement.Following this decision, the project "Safeguarding Unit Transition" initiated in September 2024 supported by a Project Manager and kicked off in December 2024 with two objectives:Themain objectiveis to develop a Safeguarding Unit, a structure that is embedded in the General Directorate of the Operational Center Brussels and accountable towards the MSF Board with the following areas of responsibilities: Prevention, Case Management & Investigation, Policies and Strategies for both Headquarter and project staff.Thespecific objectiveis to transition from the Group for Advice and Research in Ethics and Conduct, which is the entity that since 2001 works as a multidisciplinary and independent group of associative and executive volunteers who receive and investigate complaints related to behavior and abuse in the projects, to the Safeguarding Unit, in alignment with MSF Forms of Abuses and Inappropriate Behaviors IPOB July 2021 and Safeguarding Standards.The development of the OCB Safeguarding Unit is and will be an ongoing process, foreseen to continue throughout the MSF OCB Strategic Orientations with the ambition to include a phased integration in OCB to increase synergies and reinforce processes and procedures.As theCase Management Manager, you will be responsible for team management including supervision of the investigators and the intake officers. You will also ensure that case management is performed for abuses and inappropriate behaviors as defined by the MSF International Platform of Behavior (IPOB), ensuring MSF Standards of Case Management and Investigations are followed and all reports are addressed professionally and promptly.You will develop and revise Case Management Guidelines and Standard Operating Procedures while liaising with internal and external support services. You will report to the Safeguarding Lead and manage the Intake Officer and Investigator(s).MAIN RESPONSIBILITIESEnsure that all reported complaints are recorded, addressed, and handled and that severe allegations (eg. SEAH, affecting minors/beneficiaries etc.) are immediately reported to the Safeguarding LeadEnsure technical advice and support for his/her area of activity to all actors involved in case managementEnsure the application of any temporary and or risk mitigating measures and refer the complainant/person affected to the proper channel to receive psychosocial and medical supportCoordinate with support services in other OCB departments for referral of cases and follows up on action that impacts on survivorsCoordinate and manages the internal and external investigation teams and the intake officer/s.Supervise investigations with the investigation teams, validate investigation plans, draft TOR for external investigations and perform Quality Assurance of investigation reportsCoordinate presentation of the cases outcomes with the Ethics Committee and Decision-Making AuthorityIn charge of guaranteeing the quality and respect of the procedures and standards of case management, specific focus on confidentiality and data protectionSupport and guide project teams in conducting case managementSubject matter experts in the development of content on case management in coordination with the L&D Unit and the Case Management TeamPerform statistics and prepare reports on case managed with lessons learnt and proposal for improvementsParticipate in intersectional and international meetings on case management and investigation to guarantee that OCB is always updated on new methodologies and standardsMaintain an open-door policy towards your team, project coordination teams and HQ teamsREQUIREMENTSEducation and experienceBachelor's degree or equivalent in one of these subject matters: law, psychology, social sciences, organizational sciences, gender studies, or other relevant area of study is mandatoryTier 3 Investigator Quality Training Scheme certification or equivalent certification is mandatoryMinimum 3 years professional experience as trained investigator in humanitarian sector, particularly in sexual misconduct and workplace harassment cases is mandatoryProven track record in leading and conducting workplace administrative investigations, specifically related to Sexual Exploitation, Abuse and Harassment (PSEAH) and safeguarding is mandatoryComprehensive knowledge of gender-based violence and case management is requiredExpertise in trauma-informed approach or post-trauma counselling is an assetExpertise as engaging facilitator on PSEAH, safeguarding, and SEAH investigation topics is an assetExpertise in Intercultural Conflict Management and/or mediator certification is an assetExperience with MSF is an assetCompetenciesAbility to be self-motivated and work independently with high professionalism, while working collaboratively within teamsAbility to develop effective professional networks internally and externally to influence and progress safeguarding agendasAbility to produce professional materials, communications, and written reports for diverse audiencesCritical and analytical thinking enabling excellent decision-making for vulnerable people protectionPeople Management & Team Leadership: Strong interpersonal skills to navigate complex organizational culturesCommunication: Confident, engaging with strong cross-cultural communication abilitiesExperience in multicultural transversal settingsStrong organization and time management skillsDiscretion and ability to handle sensitive information appropriatelyStrong motivation to ensure MSF OCB maintains a safe work environment where concerns are addressedExperience advising on risks and risk mitigation regarding investigations into allegations of abuseAbility to develop case strategies, conduct investigative interviews and deliver investigation reports of high quality and within short deadlinesLanguagesProficiency in English and French, both spoken and written is mandatoryGood knowledge of Spanish, Arabic or other languages is an assetCONDITIONSExpected starting date: As soon as possibleLocation: Any location * where there is an MSF contracting office*The final outcome depends on the residency of the candidate, the local legal limitations (residency, work permit, etc.) and on the agreement with the hosting MSF entity of the locationContract type: Open-ended contract –full-timeThe contractual terms, conditions and salary will be established according to the official residence of the selected candidate and in respect of MSF standard function and salary gridsAdhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and EmpowermentAdhere to the MSF Behavioral CommitmentsDeadline for applications: 24th of October 2025How to apply?➢ Submit your application via the 'Apply here' button➢ You will be directed to the online application form for this position➢It should take5-10 minutesto complete. Thank you in advance for having yourCV and motivation letter and Certification as an investigator (CHS Tier 3, CFE/ CFF/ CPA/CCEP or equivalent) ready to upload (preferably in pdf format)Only shortlisted candidates will be contacted.MSF values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants.