We are looking for an experienced IT Infrastructure & Operations Specialist to join our team. This role ensures that IT systems remain available and compliant with internal and external regulations. It requires a strong technical background across multiple IT disciplines, combined with excellent communication, project management, and problem-solving skills.
The IT Infrastructure & Operations Specialist reports to the EMEA Infrastructure, Security & Operations Lead.
Responsibilities
* IT infrastructure management
* Design, install, configure, update, maintain, monitor, and troubleshoot backend IT infrastructure (servers, cloud systems, telephone systems, switches, etc.)
* Perform and document ad-hoc and recurring backend IT operations
* Resolve IT infrastructure incidents, collaborating with higher-level support or third-party suppliers as needed, and log all incidents and resolutions in the ticketing system
* Ensure infrastructure availability and maintain a documented and tested disaster recovery plan
* Compliance
* Ensure IT infrastructure aligns with corporate IT strategies and policies
* Maintain compliance with external regulations and requirements
* IT infrastructure projects
* Lead and deliver small to medium-scale IT projects
* Act as a subject matter expert (SME) in corporate IT and business initiatives
* Manage project scope, execution, follow-up, and reporting
* End-user IT support
* Provide IT support to local and remote users
* Resolve front-end incidents and document solutions in the ticketing system
* Install, upgrade, and troubleshoot Hardware and software (PCs, peripherals, printers, phone systems, office applications)
* Front-end system administration
* Manage IT aspects of user onboarding, offboarding, and transfers
* Administer Hardware and software assets
* Create and maintain technical documentation and user guides
* Lab and manufacturing IT support
* Collaborate as SME in lab and manufacturing projects
* Support installations, upgrades, and troubleshooting of lab/manufacturing IT systems
Required qualifications
* Bachelor's or Associate degree in IT
* Minimum 5 years of experience in IT infrastructure and operations within a manufacturing environment, including leading small to mid-sized projects
* A versatile, hands-on professional eager to broaden expertise
* Fluent in Dutch and English, with strong communication skills for interaction with HQ and manufacturing stakeholders