As an Account CTO, you are the ultimate technology owner for one or more strategic customers. You combine architectural vision, operational maturity, and C-level stakeholder management to steer and further develop complex IT services.
You are not only advisory; you take ownership of the full lifecycle: from solution design and transformation through stable operations and continuous improvement.
Your responsibilities
* End-to-end ownership of the technology and service solution within the customer environment
* Define and communicate the technology roadmap, aligned with the customer’s IT strategy
* Lead complex transformations (multi-tower, multi-vendor, hybrid environments)
* Steer and align architects and service teams across different domains
* Act as a trusted advisor to IT leadership (CIO/IT Director level)
* Safeguard service quality, risks, and continuous improvement within operations
* Actively contribute to innovation and proposal shaping (PoCs, optimisations, new initiatives)
* Provide technical support during major incidents and in structural problem solving
Your profile
* Significant IT experience, with a significant part in architecture, service delivery, or transformation
* Strong background in enterprise architecture and IT strategy
* Proven experience with:
o Service integration & managed services
o Incident/problem management and operational governance
o Complex IT transformations (cloud, workplace, infrastructure, hybrid environments)
* You are a strong communicator who can switch between technical teams and C-level stakeholders
* Experience with proposal shaping, innovation tracks, and value-based thinking
* You take ownership, are willing to challenge, and think proactively ahead
Key conditions
* You are fluent in Dutch and English
* You are willing to be regularly on-site with customers in East and West Flanders
* You feel comfortable in a role with high visibility and responsibility
What makes this role unique?
* Strategic impact: you have a seat at the table for decisions that shape the customer’s IT environment
* Full scope: from presales and transformation through run and optimisation
* Complexity & challenge: working in enterprise environments with multiple stakeholders and technologies
* Growth & visibility within an international organisation
Why this role is not for everyone
This role requires someone who:
* Not only advises, but also truly takes ownership in delivery
* Feels comfortable in complex, sometimes imperfect environments
* Can switch between strategic and hands-on work
* Is willing to challenge and steer stakeholders
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