Description:
Your mission
As a Customer Success Executive, you will play a key role in the growth of our B2B client portfolio.
You'll support new clients from their very first steps, while ensuring the smooth management of existing accounts with a strong focus on conversion and long-term loyalty.
Your responsibilities
New account onboarding and activation:
* Monitor newly created accounts and guide them through to their first order.
* Use our CRM to track each customer's journey and respond appropriately.
* Reach out to clients who are stuck at specific steps and support them toward conversion.
* Maximize our conversion rate by turning as many sign-ups as possible into active clients.
* Identify pain points and contribute to the continuous improvement of the customer experience.
Account management and client retention:
* Ensure daily follow-up of active client accounts via our CRM.
* Follow up on orders awaiting payment and initiate timely reminders.
* Reach out to clients with incomplete carts to assist in finalizing their orders.
* Deactivate or close inactive accounts in line with internal procedures.
* Manage accounts in arrears (temporary blocks, payment reminders, etc.).
* Proactively identify and engage new prospects, nurturing long-term, trust-based relationships.
* Provide clear and constructive feedback to help improve the customer journey and onboarding processes continuously.
Profil
Profile sought
* Initial experience in customer relations, sales support, or B2B account management.
* Comfortable using CRM tools and operating in a digital environment.
* Service-minded, with strong interpersonal skills and a results-oriented mindset.
* A naturally enthusiastic and self-motivated person who inspires autonomy and growth in others.
* An excellent communicator, capable of adapting your tone and approach to different team dynamics and client profiles.
* Fluency in both French and English (spoken and written) is essential, as our clients are based throughout Europe.
Offre
What our client offers you :
* Interim before engagement
* Salary based on experience
* Meal vouchers
* A dynamic and exciting work environment at the heart of pop culture.
* A passionate, experienced, and collaborative team.
* A solid, well-established company with strong brand recognition across Europe.
* A high level of autonomy, supported by modern tools (CRM, automation systems)
Entreprise
Notre client est un grossiste/distributeur d'une des plus vastes gammes de produits dérivés de la culture pop au monde, avec plus de 20 000 références et livrables disponibles. Situé au coeur du Brabant Wallon dans un zone facilement accessible et disposant d' un vaste parking privatif, cette entreprise, PME à taille humaine, est en constante évolution.