Join a forward-thinking team at the forefront of the digital invoicing revolution. This role is critical for facilitating a smooth transition to e-invoicing via the Peppol network for various customers, ensuring accuracy and timeliness in payment processes.
We are looking for a highly organized and motivated e-invoicing specialist who is passionate about customer engagement and data management. If you thrive in a dynamic environment and possess strong analytical skills, this position may be ideal for you.
You contact all customers who have received invoices in the past few days to verify:
If they have properly received the invoice.
Whether the invoice has been processed correctly in their systems, identifying any potential risks for late payments.
You reach out to customers who do not yet have a Peppol ID to ascertain:
When they expect to receive their Peppol ID.
Obtain an email address for invoicing purposes.
You maintain and update the customer database with relevant information gathered during outreach efforts.
You record details of customer interactions and any issues encountered.
You identify and escalate any issues or concerns related to invoice processing or customer compliance to the appropriate internal teams.
You assist the Customer Service (CS) team with additional tasks as needed to ensure overall support and efficiency during the e-invoicing transition.
What are we looking for?
You hold a Bachelor's degree in a relevant field.
You have at least 2 years of experience in customer service or administrative roles.
You are proficient in database management.
You possess strong communication skills, both verbal and written.
You are detail-oriented and highly organized.
You are able to manage multiple tasks simultaneously.
You are familiar with invoicing processes and systems, particularly Peppol.
You are proficient in English and Dutch.
Show more Show less