Overview
The team lead of the service repair centre Kortrijk (40+ persons) will manage and supervise the service repair team to assure a timely and qualitative repair process in line with the company repair policies and customer needs.
Responsibilities
* Fulfill contractual obligation towards our customers : steer and follow up the overall performance of the service repair team in order to create the optimimum customer satisfaction, even if these services are delivered through third party vendors
* Steer to meet internal targets on inventory return values (return warehouses on swaps, sales returns and demo) in alignment with the various business units
* Define and plan resources needed to achieve the KPI targets
* Advise and consult R&D in serviceability aspects of new product introductions
* Ensure the team members keep motivated and develop their skills and experience
* Ensure timely planning of needed materials to perform the repairs
* Keep team members aware of safety, quality, repair, efficiency, housekeeping, houserules and behavior etc. and capture improvement ideas for continuous improvement purposes
Education
* Bachelor’s degree or Technical Master, or equivalent through experience.
Experience
* 5 years of experience in service or production environment
Competencies
* Positive can-do mentality
* Relationship management
* Make sound judgement
* Value diverse perspectives
* Engage and inspire
* Nurture a culture of trust
* Drive for results
* Ensure execution
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