Key ResponsibilitiesDefine, maintain, and continuously improve IT processes in alignment with the Group process framework, ensuring consistency and standardization across teams (delivery management, organization, sourcing, risk & security management, etc.)Ensure compliance with internal IT Group rules and external regulatory requirements (National Bank of Belgium, EU regulations), proactively identifying gaps and improvement opportunitiesActively coach and support teams and key partners, enabling them to steer, simplify, and optimize IT processes in an Agile environmentPromote and strengthen Agile ways of working, continuous improvement, and IT excellence across the organizationSupport and contribute to process maturity assessments and continuous process evolutionProduce and maintain clear, structured process documentation within the Agile referentialFacilitate collaboration across multidisciplinary teams to ensure efficient, effective, and compliant IT processesPlay a key role in driving organizational change by aligning IT governance with business objectives and sustainability goalsRequired Experience & SkillsMinimum 10+ years of relevant professional experience, with a strong background in ITProven experience in IT delivery and/or IT production environmentsStrong analytical skills with the ability to structure complex topics and create clarityDemonstrated capability to facilitate and coach workshops involving multiple stakeholdersExcellent written and verbal communication skills, with the ability to produce high-quality, well-structured documentationExperience working in multidisciplinary and Agile environmentsSolid understanding of IT governance, compliance, and regulatory requirementsExperience with process improvement techniques (e.g. PDCA, value stream mapping) is a plusFamiliarity with IT management frameworks is an advantageExperience in the banking sector is preferredMaster's degree or equivalent professional experienceOptional certifications in Lean or IT frameworksFluent in English (spoken and written); French and Dutch are optionalStrong soft skills: leadership, independence, structured approach, attention to detail, accuracy, customer orientation, and goal-oriented mindsetComfortable working in a hybrid setup (50% on-site in Brussels / 50% remote)