IT Contract Manager – Drive Impact in a High-Performance Digital Environment! Are you ready to take ownership of complex IT contracts and make a real business impact? ✨ We’re looking for a seasoned IT Contract Manager who thrives in dynamic, multi-vendor environments and knows how to turn contracts into powerful tools for performance, value, and innovation. In this role, you’ll be at the heart of operations, connecting stakeholders, optimizing vendor performance, and ensuring seamless service delivery aligned with business goals. Location: Belgium (Brussels region) – Hybrid What You’ll Be Driving Contract Governance & Compliance Own end-to-end governance of IT service contracts with precision and confidence Ensure SLAs, KPIs, and obligations are not just met—but exceeded Lead contract lifecycle activities (renewals, changes, updates) Proactively identify risks and implement smart mitigation strategies ⚠️ Vendor Management & Service Integration Build and manage strong relationships with strategic vendors Elevate vendor performance through structured governance and reviews Align deliverables with expectations and contractual commitments Support seamless service integration aligned with SIAM principles Procurement & Commercial Excellence Play a key role in sourcing and RFx processes Support negotiations and help select best-fit vendors Partner with finance and procurement to optimize costs Ensure compliance with procurement policies and best practices Stakeholder Management Act as the central point of contact between clients, teams, and suppliers Deliver clear, impactful reporting to senior stakeholders Bridge gaps across technical, legal, and business teams Performance, Risk & Continuous Improvement Monitor service performance and drive ongoing improvements Ensure compliance with governance and regulatory standards Support issue resolution and dispute management Contribute to operational excellence and service enhancement plans Transformation & Innovation Support digital transformation initiatives in contract/vendor management Champion automation and tools to boost efficiency Help shape the future of service delivery models and best practices What You Bring ✅ Must-Have 10 years in IT contract/vendor management or service delivery Strong experience in IT outsourcing or managed services Deep understanding of SLA/KPI governance Proven success in multi-vendor environments Familiarity with ITIL frameworks Excellent communication, negotiation, and stakeholder management skills ⭐ Nice-to-Have Experience in SIAM environments Exposure to procurement and sourcing Knowledge of tools like SAP Ariba (or similar) Background in transformation or transition programs Interest or experience in AI/automation in service management Who You Are A natural collaborator with strong communication skills Comfortable navigating complexity and fast-paced environments Structured, process-driven, and detail-oriented Results-focused with a passion for service quality and client success Ready to make an impact and take your career to the next level? Apply now and be part of something exceptional!