Senior IT Business AnalystLead the analysis and evolution of a multi-country customer self-service portal, collaborating with business, IT, UX, customer care, legal, and international stakeholders to translate needs into scalable digital solutions.Key responsibilitiesGather and analyze business needs across Sales, Marketing, Customer Care, Legal, IT, and international stakeholdersTranslate requirements into testable user stories, functional specifications, process documentation, and decision logicEvaluate impact, scope, dependencies, risks, and operational consequences of proposed platform changesFacilitate workshops and alignment sessions with cross-functional and international stakeholdersSupport agile delivery activities including backlog refinement, sprint planning, demos, testing, and release preparationCollaborate with UX designers and ensure consistency between front-end portal, backend systems, and country-specific requirementsSkills and competencesAgile and Scrum methodologiesUser story and acceptance criteria writingFunctional documentation and process flow modelingUnderstanding of APIs and system integrationsAnalytical and problem-solving abilitiesStakeholder managementClear and professional communicationFigmaAzure DevOpsConfluenceQualificationsAt least 5 years of experience as a Business Analyst or Functional Analyst in a digital product environmentProven experience with customer portals or self-service platforms