Position Context
A strategic desktop virtualization project is underway to provide a secure, efficient, and resilient End User Computing (EUC) environment. A VDI Engineer is sought to manage, optimize, and secure the VDI infrastructure.
Key Responsibilities
VDI Infrastructure Management
Install, configure, administer, and monitor VDI infrastructure.
Work with Dell devices and Omnissa Horizon technologies (formerly VMware Horizon).
Operations and Administration
Perform daily administration, monitoring, and troubleshooting of the VDI environment, including virtual infrastructure, application delivery, and user profile management.
Install, configure, and upgrade existing and new VDI instances and associated components.
Monitor performance using DEX tools and continuously optimize master ("golden") images.
Ensure a healthy and functional EUC environment.
Security and Compliance
Ensure the infrastructure complies with security policies and functional requirements.
Maintain compliance of associated technologies, such as Active Directory.
Incident and Service Management
Resolve incidents and service requests using the ticketing system.
Collaborate with the Incident Management team, identify root causes, and implement solutions.
Business Continuity and Disaster Recovery
Design, implement, test, and maintain fault tolerance and disaster recovery solutions across the full VDI stack: virtual infrastructure, VDI layer, applications, and user profiles.
IT Operations Improvement
Develop and follow Standard Operating Procedures (SOPs) for VDI operations.
Prepare and improve technical instructions for Level 1 and Level 2 technicians.
Deliver on-the-job training to technical teams as required.
Candidate Profile
Technical Skills
Group Policy Management (GPO): creation, modification, and maintenance.
VMware Horizon: setup, configuration, and administration.
VMware vSphere: virtual machines, ESXi hosts, and vCenter operations.
VMware AppVolumes: deployment, management, updates, and troubleshooting.
User environment and profile management: VMware DEM/UEM, FSLogix, MDT for master images.
ITSM Skills
Incident management and collaboration.
Knowledge of ITIL concepts; ITIL Foundation certification desirable.
Experience
Proven experience managing and optimizing complex VDI environments.
Ability to propose and implement business continuity and disaster recovery solutions.
Additional Information
Security Clearance: NATO Secret required
Languages Required:
Fluent French and English
Join a strategic VDI project and contribute to a modern, secure, and high-performing IT environment.