We are looking for a Client Account Manager to act as the single point of contact for institutional clients in a securities services environment.
Work setup: Hybrid, Brussels
Responsibilities:
* Acknowledge, analyse and follow up on client queries until full resolution.
* Keep stakeholders updated in an accurate, timely and client-focused manner.
* Manage claims by investigating root causes and supporting preventive actions.
* Oversee operational hub activities, challenge findings and provide guidance where needed.
* Produce and share key performance indicators with relevant stakeholders.
* Escalate operational issues and risks to management when required.
* Identify improvement areas locally and with operational teams.
* Analyse incidents and ensure delivery of preventive measures.
Must-have requirements:
* Master’s degree in economics or a similar qualification.
* At least 2 years of experience in account reporting, financial middle/back office, control or consolidation processes/products.
* Strong experience in middle or back office environments.
* Strong MS Office skills, especially Excel and Access.
* Fluent French and fluent English, spoken and written.
* Strong client focus, resilience, flexibility and attention to detail.
* Ability to work in line with legal, compliance and group rules.
If you’re interested, apply directly or send your CV with your daily rate and availability for a call to j.sierra@asenium.com.