At BNP Paribas Fortis, our IT Production teams work hand in hand with application teams to keep the bank's digital services running smoothly and securely. We bring together IT engineers and cybersecurity experts to ensure systems are reliable, high-performing, and well-protected. Organised in small, skilled teams called squads, our people collaborate closely while growing their expertise under the guidance of experienced leads. As a Chapter Lead, you play a central role in supporting and guiding a group of IT professionals within your area of expertise. You combine leadership with people development, ensuring your team grows in both technical skills and mindset.
People development & coaching : guide and mentor your chapter members, helping them build the right skills and shape meaningful career paths. Provide continuous feedback throughout the year and lead annual evaluations, including salary reviews.
Ensure new team members are well integrated and have access to the knowledge they need to succeed.
Strategic resource planning: collaborate with other Chapter Leads on sourcing strategies that adapt to change and align with long-term goals. Help team members strengthen their agility - the ability to work flexibly and collaboratively in changing environments.
Tribe leadership: represent your chapter in the tribe's leadership team and contribute to the broader direction of the organisation.
Solid understanding of IT infrastructure fundamentals, with working knowledge of ITIL and Agile ways of working.
Strong interpersonal skills, with the ability to understand and relate to the needs and emotions of team members.
Comfortable working within agile environments and familiar with the dynamics of agile teams.
Naturally driven by innovation, with a mindset focused on continuous improvement and quality.
Fluent in Dutch and/or French, both spoken and written. A strong command of English is essential.
As a company, we implement concrete and sustainable solutions to reduce our environmental footprint, such as saving paper and resources, recycling our waste, encouraging the use of green transport, buildings that are designed and managed to limit our impact, etc.
You will enjoy a permanent contract with an attractive salary package. We support your work-life balance by offering a mixture of in-person and remote work, among other things.
All of our full-time vacancies are also open to candidates wishing to work on an 80% or 90% full-time equivalent basis.