Job Summary:
We are seeking a proactive and customer-focused IT Desktop Support Technician to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate will troubleshoot technical problems, install and maintain hardware/software, and ensure the smooth operation of our end-user systems.
Key Responsibilities:
* Provide first-level contact and support for end-users via phone, email, ticketing systems, or in person.
* Troubleshoot and resolve hardware, software, and networking issues on Windows/macOS/Linux environments.
* Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals.
* Set up and maintain user accounts, profiles, permissions, and access rights in Active Directory or other directory services.
* Manage and support Office 365, email clients, and collaboration tools (e.g., Teams, Zoom).
* Maintain inventory of IT assets and ensure proper documentation.
* Assist with onboarding/offboarding tasks including provisioning/deprovisioning of equipment and user accounts.
* Collaborate with other IT teams to escalate and resolve complex issues.
* Ensure security and compliance policies are followed on all devices.
* Provide support for audio/video equipment and conference room systems.
* Participate in IT projects and continuous improvement initiatives.
Required Skills & Qualifications:
* Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
* 1–3 years of experience in a desktop support or technical support role.
* Strong knowledge of Windows and macOS operating systems.
* Experience with Microsoft Office 365, Active Directory, and basic networking.
* Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
* Excellent problem-solving, communication, and interpersonal skills.
* Ability to prioritize and manage multiple tasks in a fast-paced environment.
* Customer-service oriented with a proactive approach to support.
Preferred Qualifications:
* Certifications such as CompTIA A+, Microsoft MTA/MCSA, ITIL, or similar.
* Experience with ticketing systems like ServiceNow, JIRA, or Zendesk.
* Knowledge of IT asset management systems and imaging tools.
* Exposure to IT security and compliance best practices.
* The FTE visits the Jumet site on Monday, Tuesday, and Friday, and the Zaventem site on Wednesday and Thursday. The backfill should be available to cover both sites as per requirement.