We are looking for a motivated Customer Service & Purchase Assistant to join our dynamic team. This hybrid role combines operational excellence in order-to-delivery and purchasing activities, providing hands-on support to ensure smooth procurement processes and efficient supplier coordination.
You will act as a key link between suppliers, logistics, and the purchasing department, ensuring seamless daily operations and supporting the overall efficiency of the procurement function.Key ResponsibilitiesCustomer Service & Order-to-Delivery (Inbound Flow)
* Manage incoming purchase orders and ensure accurate entry into ERP systems.
* Coordinate inbound deliveries with logistics and suppliers to ensure timely arrivals.
* Handle supplier communication (phone/email) and provide clear, professional support.
* Monitor order and delivery status; proactively follow up to avoid disruptions.
* Manage backorders, delays, and discrepancies (quantity, quality, documentation).
Purchasing Support
* Assist the purchasing team in placing orders and following up with suppliers.
* Maintain and update supplier and product information in internal systems.
* Support the monitoring of stock levels and help trigger replenishment needs.
* Ensure purchase documentation is complete and correctly processed.
* Collaborate with internal departments (logistics, finance) to ensure smooth operations.
* Follow up on pricing, confirmations, and delivery schedules with suppliers.
Profile Requirements
* Bilingual Dutch//English (spoken & written); good knowledge of French is an asset.
* Minimum 2-3 years of experience in customer service, purchasing support, or supply chain.
* Good knowledge of ERP systems and MS Office (Excel).
* Strong organizational skills and ability to manage multiple priorities.
* Detail-oriented, proactive, and comfortable working in a fast-paced environment.
* Strong communication skills and team spirit.
* A varied and hands-on role combining customer service and purchasing administration.
* A competitive salary package with extra-legal benefits.
* A supportive team environment with opportunities for professional growth.