This position will be a member of the Global IT Infrastructure Service Organization responsible for professional and technical work related to Network and Telecommunications Services. This is an advanced service supporting role primarily responsible for the transitional and operational tasks and duties in support of Network Service implementations that span across a broad range of Global Network Services and Solutions (Local Area Network/ Wireless, Wide Area Network, Datacenter Network, Internet Edge and Application Networking Services) Responsibilities:
Knowledge Management, Change Management, Asset and Configuration Management, Release and Deployment, Transition Planning and Support, Service Validation and Testing and Evaluation. Responsible for one or more low complexity/criticality services or technologies. Works with/across Global/Regional/Local IT Teams by providing intermediate/advanced consultation for responsible services
Leverage data to identify, justify, recommend and implement system improvements, which leverage new or existing technologies. Interact with Internal Customers in the evaluation, testing, and implementation of IT business solutions. This could include: presentations on how to apply Information Technology, strategies for implementing IT solutions, and assistance in costing exercises. Plan, document, implement, and debug Network Solutions and related software, systems. Evaluate business and functional requirement documents, recommending solutions, project planning, and identifying training needs. Troubleshoot intermediate to advanced problems reported by Internal Customers, Systems, or Team Members; Provides technical leadership for small to medium project teams. Participate in an Emergency On-Call Rotation for after-hours and weekend support. To join to our team You need:
~ Bachelors degree in MIS, Computer Science, Engineering, Technology, Business Administration or 5 or more years of relevant Technical or Business work experience.
Ability to uderstand the Business needs and deliver prompt, efficient and quality service to the Business.
Expected to be 3rd level of escalation for Technical Support.
Business Resource Groups to help you feel connected, valued and seen.
It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world.