Job Description
We are seeking a highly skilled IT professional to fill the role of Level 2 Onsite Support Engineer. This position involves providing top-notch support services to our clients in Louvain-la-Neuve and Zaventem.
Responsibilities:
* Installations, Moves, Adds, Changes, and Decommissioning (IMACD)
* Standard Software and OS support (Windows 10 & 11)
* Hardware break/fix services, including OEM warranty management
* VPN support and troubleshooting
* Device staging via Autopilot (Lenovo Cloud/Intune), PXE config, or USB stick
* PC Asset and Configuration Management process support
* ServiceNow database management integrated with SCCM
* Support for end-user devices (PCs, workstations, printers, mobility)
* Ricoh toner and waste bottle management (pickup, sorting, and storage)
* Onboarding and offboarding support for end users
Requirements:
* 5+ years of experience as an IT Technician (preferably in MSP or multi-client environments)
* Strong experience with MS 365 administration
* Proficient in desktop OS (Windows 10 & 11)
* Active Directory expertise
* Fluent in French, English, and Dutch
* Excellent interpersonal, problem-solving, and customer service skills
* Able to work autonomously and take initiative without onsite supervision
* Familiarity with key hardware and platforms: Android, Microsoft, Apple, Lenovo, Cisco
About the Role
This is an exciting opportunity for a talented IT professional to join our team as a Level 2 Onsite Support Engineer. If you have a passion for delivering exceptional support services and possess the necessary skills and qualifications, we would love to hear from you.