Who are we?
MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.
We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.
As a result of this growth, we are looking for a Customer Support Specialist to join our StockSparK team based in our Antwerp office, Belgium.
The role
The Customer Support Specialist role will cover a wide range of support tasks, assisting our BENELUX customers with technical issues for our StockSparK software and our Carflow software. The Customer Support Specialist will:
* Respond to customer requests in a timely and accurate way, via email, and internal tools
* Identify customer needs, helping them understand and use our products, in accordance with our guidelines
* Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...)
* Follow up with customers to ensure their technical issues are resolved
* Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
* Share feature requests and effective workarounds with team members
* Gather customer feedback and share it with our Product, Sales and Marketing team
* Provide first level support and work on troubleshooting issues.
Requirements
Our ideal Customer Support Specialist will have previous experience supporting a digital product in direct contact with customers.
As well as:
* Native level Dutch and fluency in English (additional knowledge of French is considered a plus)
* Experience in using remote support tools (Zendesk..)
* Excellent communication and problem-solving skills
* Multi-tasking abilities and patience when handling tough cases
* Basic knowledge of SQL and JSON structures (XML/CSV formats)
* Knowledge of WordPress, MTK e Google Analytics
* Knowledge of HTML and web standards
* Ability to liaise with multiple stakeholders, internally and externally
* Ability to work on more than one product
Work pattern and location
* Full time, permanent position
* Monday to Friday
* Hybrid working pattern
* Office based in Antwerp
Benefits
* ECO Vouchers
* Mobile phone subscription
* Private medical insurance
* Meal vouchers
* Individual training paths
* Opportunity to develop and move within the company
* National and international mobility options
* Yearly team activities
What you can expect from the recruitment process:
1. HR interview in English
2. Hiring Manager interview in English
3. Peer interview/skills assessment in Dutch
4. C-level interview