Overview
Join to apply for the Microsoft Dynamics Functional Consultant- D365 Customer engagement role at KPMG Belgium.
Roles & Responsibilities
As a functional advisor in the domain of Dynamics 365 Customer Engagement you will be responsible for the process design, implementation and testing of the Dynamics 365 Sales, Marketing, Customer & Field & Project Service apps. You will guide our customers in transforming their sales organization to be more performant by leveraging the Microsoft Dynamics 365 platform. This includes creating customer journeys and to-be processes that align with the standard way of working in Dynamics 365. You will be supported by one or more business consultants from our Customer Advisory department, with focus on process knowledge, while your focus will be on the Microsoft Dynamics 365 solution. You can count on the support of the solution architect and a technical team for integration, interaction, custom development, migration, build and release activities. Our customers rely on KPMG to take ownership on key positions that determine project success, requiring IT knowledge plus soft skills such as communication, change management, building customer relations, and commitment to quality.
Location
Zaventem HQ
Skills & Qualifications
* You have a good understanding of sales organizations including marketing processes and customer/field service experience.
* You have a minimum of 3 years of hands-on experience and have been involved in multiple CRM implementation or advisory projects as a process- or functional consultant.
* You can work independently as well as in project teams and take ownership and responsibility.
* You enjoy developing your coaching skills by closely working with colleagues.
* You are fluent in English and in Dutch or French.
* You are a certified Microsoft Dynamics 365 Sales, Marketing and Customer Service Functional Consultant Associate or are willing to achieve this certification in the near future.
* Being certified in and know how to leverage the capabilities of the Microsoft Power Platform is an advantage.
* Experience in solutions to create customer journeys is an advantage.
* Certification in Prince2, PMP or other project management tracks is considered an advantage.
We offer
At KPMG, we foster a team-oriented, international and dynamic working environment with a focus on developing soft skills and technical know-how. We provide a career development plan aligned with your ambitions and KPMG's goals. In addition to a competitive compensation package, we offer flexible working hours, vacation days, group and hospitalization insurance, a company car and fuel card, net allowances, laptop and iPhone/iPad, and the opportunity to tailor your compensation package with our ReFlex@KPMG plan.
Tags
#Microsoft #Enablement #Dynamics #DigitalEnablement #Technology #STEM
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