Introduction
Lansweeper is an IT Asset Management platform provider helping businesses better understand, manage and protect their IT devices and network. Lansweeper helps customers minimize risks and optimize their IT assets by providing actionable insight into their technology assets at all times, offering trustworthy, valuable, and accurate insights about the state of users, devices, and software.
The account manager role focuses on managing the full post-sales lifecycle, including renewals, upselling, and delivering a seamless customer experience. You’ll be a trusted advisor to your set of clients and play a key role in our brand new GTM strategy.
Key Responsibilities
Client Retention & Renewal Management
* Ensure a high renewal rate by maintaining strong client relationships, addressing challenges proactively, and guiding clients through the renewal process.
* Monitor account health and take actions to mitigate churn risks together with Digital Customer Success, thanks to product behavior insights.
Upselling & Revenue Growth
* Collaborate with clients to understand their business goals and advise them on how to use the platform to maximize business value.
* Identify opportunities to expand usage and introduce additional features or product tiers that align with their needs.
Relationship Building & Stakeholder Engagement
* Serve as the primary point of contact for your own book of business, ensuring they receive consistent communication and adequate attention.
Customer Advocacy & Success
* Work closely with the Customer Success & Technical Support team to ensure clients achieve their desired outcomes and successfully adopt the platform.
* Act as the client’s advocate within the organization, relaying feedback to Product and Support teams to enhance offerings.
Performance Tracking & Reporting
* Maintain accurate and up-to-date account records in CRM systems (e.g., Salesforce).
Qualifications
What you bring to the table:
* At least two years of experience in a customer-facing role, or similar experience.
* Ability to manage a large volume of accounts efficiently while delivering personalized service.
* Track record of achieving high renewal rates and driving upsell opportunities.
* Excellent relationship-building, communication, and problem-solving skills.
* Efficiency in sales thanks to a process- & detail-oriented attitude.
* Resilience and the ability to thrive in a fast-paced environment with a results-driven approach
* Proficiency in CRM tools (e.g., Salesforce) and a good understanding of SaaS business models and metrics.
Going for gold?
* Experience in SaaS or software sales
* Multilingual, with capabilities in Spanish, French, German or Portuguese for example
* Experience working for a global company.
Why Join Us?
This is your chance to be part of an innovative company at the forefront of IT asset management. If you are passionate about sales, thrive on achieving goals, and want to make a significant impact, we’d love to hear from you!