🚀 Third-Line System Support Engineer – Telecommunications Sector 📡Location: Brussels, Belgium (Hybrid – 2 days onsite, flexible remote)Experience: 7+ years in IT support & infrastructurePosition: Third-Line System Support EngineerAbout the CompanyJoin a leading Belgian telecom provider delivering cutting-edge voice, data, and media services nationwide. As part of their commitment to reliability and innovation, they are seeking a seasoned engineer to join their third-line support team the critical escalation point for complex system issues impacting key services.Your Role- Provide expert third-line support for complex incidents affecting telecom systems.- Act as escalation point for first- and second-line support teams, driving issue resolution and root-cause analysis.- Monitor and maintain both cloud and on-prem telecom infrastructure.- Collaborate with network, platform, and development teams to ensure high service availability.- Automate system processes and optimize service recovery workflows.- Influence system architecture for scalability, resilience, and continuous improvement.What We’re Looking For- Experienced & solution-oriented: 10+ years in IT support and infrastructure, preferably telecom.- Technically strong: Deep knowledge of Windows Server, Microsoft 365, networking, firewalls, NAS, virtualization, security, and telecom platforms like 3CX.- Analytical & strategic: Able to see the bigger picture and align IT solutions with business goals.- Mentor & leader: Committed to developing junior engineers and raising team capabilities.- Proactive & ownership-driven: Prevents problems before they occur, doesn’t just react.- Excellent communicator: Translates technical issues into clear solutions for teams and clients.What’s On Offer- Competitive salary (€3000–€5000 gross/month, depending on experience)- Hybrid work (2+ days onsite)- Company car, health & group insurance, net allowances- Career progression in a forward-thinking telecom environment- Collaborative and innovative work culture📩 Interested? Reach out on LinkedIn or contact me directly:📞 +32 23 20 14 00📧 max.howells-knight@vividresourcing.com