Azelis at a glance
Azelis is a global innovation service provider in the specialty chemicals and food ingredients industry. With a presence across multiple regions and a strong network of principals and customers, we connect expertise with innovation to deliver solutions that create value throughout the supply chain.
We are listed on Euronext Brussels and included in leading sustainability indices, reflecting our commitment to long-term responsible growth.
At Azelis, people don’t just take on jobs, they shape progress. Guided by our values, innovative and resourceful, agile and empowered, collaborative and respectful, transparent and results-oriented.
We foster an environment where individuals grow through real responsibility, international opportunities, and purpose-driven work. Sustainability is embedded in how we innovate, partner, and lead.
About the Role
As a Commercial Assistant, you play a vital role in supporting our customers and the Sales Team. You ensure smooth follow-up of the customer portfolio, enhance the digital customer experience, and contribute to the overall quality of our service. With your commercial insight and administrative precision, you help drive growth and operational efficiency.
Key Responsibilities
1. Customer and Digital Support
* Act as the first point of contact for customers, providing timely communication on product specifications (e.g., changes, legal aspects, PPEs).
* Encourage and assist customers in using the customer portal, ensuring a smooth and user-friendly digital experience.
* Maintain accurate customer data in CRM and other IT systems, and promote optimal customer engagement.
* Support the Sales Team with pricing analysis, price list updates, and handling price claims.
* Process sample requests in CRM and coordinate with customers and Sales Managers to qualify requests.
* Identify commercial opportunities and share them with Sales Managers.
* Assist with order processing issues and help resolve open order problems.
* Support overdue payment collection and manage credit limits in collaboration with Credit Control.
* Monitor customer purchasing behavior, collect forecasts, and support Planners.
* Coordinate destocking actions for slow-moving products and report progress to the Business Manager.
* Master CRM and ERP functionalities to deliver efficient and high-quality customer service.
2. Compliance & Sustainability
* Ensure compliance with all QA and SHE procedures and standards.
* Review non-conformances daily and collaborate with internal stakeholders to resolve them.
* Translate the Group’s sustainability strategy into practical, job-related actions.
3. Process Optimization & Teamwork
* Provide regular feedback to process owners and Key Users to support operational excellence.
* Develop expertise in relevant processes and contribute to best practice sharing.
Your Profile
* Proven experience in commercial support and customer service.
* Entrepreneurial and dynamic mindset
* Strong relationship-building and negotiation skills.
* Excellent communication skills in Dutch and good command of English.
* Motivated team player with a high level of service orientation and goal focus.
* Strong organizational skills and a proactive attitude.
* Advanced user of IT tools and CRM systems.
* Flexible and resilient under pressure, with the ability to adapt to changing requirements.