Are you passionate about technology and enjoy helping others? We're looking for a full-time-german-speaker Customer Support Specialist to join our dynamic team in Barcelona.
As part of Bridgestone Mobility Solutions, you’ll support our Central region customers (DACH/Nordics) alongside a friendly and skilled team of 12 colleagues, with 3 based in Barcelona. You’ll report to the Regional Team Leader and grow in a supportive, international environment.
In this role, you’ll be at the heart of our customer experience, solving technical issues, collaborating with cross-functional teams, and making a real impact.
What you’ll be doing:
• Provide product information and effective technical and administration support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
• Proactively manage customer expectations;
• Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.
Who are you?
There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind:
• You already have a successful experience in a similar role;
• Impeccable written and verbal communication skills in German and fluent in English (written and spoken);
• Good interpersonal and customer service skills;
• Eager to learn new products and technologies and utilize your knowledge in a practical way;
• Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
• Ability to follow standard processes and practices within set service levels;
• You are a team player;
• Previous experience with CRM systems (such as SalesForce) is an advantage.
Why you’ll love working for us:
• The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
• A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;
• Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly. Let’s not forget the good stuff!
• Working from home up to 3 days a week.
• 500 euros gross to set up your home office and additional monthly home office allowance
• Chance to work abroad for 40 working days per year
• Birthday off and volunteering time off.
• Additional health and dental insurance.
• 100% employer funded pension scheme.
• Lunch, childcare or transportation vouchers.
• Unlimited access to LinkedIn Learning.
• Access to Gofluent platform to learn new languages.
• Free access to CALM (top mental health app).
• Employee Assistance Program.
Who are we?
We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility. The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions.
Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia and Africa.
Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety.
Webfleet is used by more than 50,000 customers worldwide, providing them with the industry’s largest support network and the widest range of dedicated applications and integration tools.