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Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Your Role
We are seeking an IT Onsite Support Engineer to provide high-quality IT support in a fast-paced environment, assisting the business in maintaining competitiveness in an increasingly interconnected world. This position will report to the IT Team Leader – Belgium. The primary workplace will be in Wilrijk, but occasional trips to other Atlas Copco locations should be expected. The successful candidate will also be a part of the after-hours support team, responsible for providing both remote and onsite support on an on-call basis. Below are the tasks that are expected to be performed:
1. provide full onsite/desk side support to end users for all their IT issues, service/change requests
2. image, deploy, upgrade and refresh PCs and manage assets
3. administrate and solve incidents assigned to the local on-site support
4. participate in delivery of projects requiring local representation in BeNe subregion
5. manage small to medium size local projects
6. Collaborate with our specialist teams for network, server, telephony infrastructure and others
7. advise customers and users on their IT needs and best practices
8. establish and maintain strong relationships with local business
9. take ownership to increase knowledge in new and existing software platforms used by your end users (example Office tools, AI)
10. provide local subject matter expertise regarding processes, technology, organisation and business
11. continuous development and improvement of On-Site Support service delivery
12. continuous focus on customer satisfaction, compliance and standards
13. work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
14. team up with your peers at other locations in case of cross functional support is required
15. Administrative follow-up on daily operations & projects (ticket handling) to ensure reportability
To succeed, you will need
Experience requirements
16. 3 to 5 years experience of successfully delivering IT services is a plus.
17. Experience in the ServiceNow tool is a plus.
Knowledge requirements
18. Strong technical knowledge of troubleshooting PC’s, laptops, Windows 10/11, Linux OS
19. Strong knowledge of Microsoft products
20. Good base knowledge of network infrastructure
21. Basic knowledge of cloud, AI and other recent technologies
22. Good overall understanding of IT service delivery in a dynamic environment
Educational requirements
23. Exposure to standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
24. Fluency in Dutch and English, spoken and written is a must. French is a plus.
Personality requirements
25. A driven mindset, eager to learn and adopt new changes
26. A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
27. A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
28. A methodical and structured achiever who can plan, organise, prioritise, assess, adapt and deliver the promise
29. A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
In return, we offer you
30. A chance to join a highly successful innovation leader, providing solutions that drive society forward.
31. A friendly, caring atmosphere.
32. A culture known for respectful interaction, ethical behavior and integrity.
33. Plenty of opportunities to grow and develop in a global context.
City
Antwerp