Customer Service Professional
As a key member of our customer-facing team, you will be responsible for managing the entire order process, from initial price confirmation to delivery and invoicing. This involves serving as the primary point of contact for all client inquiries, complaints, and requests, ensuring seamless communication and resolving issues efficiently.
Main Responsibilities:
* Manage the full order process, including price confirmation, delivery, and invoicing.
* Serve as the main point of contact for clients, responding to inquiries, addressing complaints, and fulfilling requests.
* Coordinate customer inventory tracking and monthly reconciliation.
* Support and optimize the billing process, including data input in ERP systems.
* Liaise with internal teams to resolve customer requests promptly and accurately.
Requirements:
* A minimum of 5 years of experience in customer service and logistics within an international context.
* Fluency in English (C1/C2 level).
* Familiarity with CRM systems (e.g., Salesforce) and ERP systems (e.g., IFS, SAP).
* Strong communication, customer focus, and autonomy.
* A proactive team player with a results-oriented mindset.
Benefits:
* Competitive salary and comprehensive benefits package.
* International work environment with a people-first approach.
* Career growth and professional development opportunities.
* Flexible working hours and possibility of hybrid work arrangement.
* Dynamic and collaborative team culture.