We are looking for a Billing and Collections Executive with an organized profile and strong attention to detail, to lead tasks related to billing, collections, internal/external customer service, and general administrative support. This role involves close coordination with different departments, as well as managing billing software and updating customer databases.
Billing
* Calculate and update monthly and projected billing in the corresponding file.
* Issue invoices in Argentina using the ARCA system.
* Issue invoices through the Receita Federal for operations in Brazil.
* Coordinate invoice issuance from Mexico via the local office.
* Issue invoices for the U.S. entity using Chargebee.
* Enter new clients and configure plans, discounts, and specific terms in Chargebee.
* Email invoices to clients.
* Upload and submit invoices through clients' designated portals.
Collections
* Actively follow up on outstanding payments.
* Record received payments in the billing file.
* Reconcile payments across various bank accounts.
* Record and maintain updated payment terms for clients.
Customer Care
* Manage inquiries received through the billing email inbox.
* Resolve issues, resend or correct invoices, cancel transactions, apply discounts, renew payment links, update billing or shipping information, and share account statements with internal and external clients.
Sales Assistant
* Handle vendor onboarding: complete forms, send documentation, and register on client portals.
* Keep customer and contract databases up to date.
General Administrative Tasks
* Managing commission payments for the sales team/partners.
* Saving and organizing collection data.
Requirements
* Bachelor's degree in Accounting, Finance, Business Administration, or a related field
* 2+ years of experience in billing, collections, or accounting roles
* Familiarity with client portals and electronic invoicing systems (e.g., ARCA, Receita Federal)
* Previous exposure to regional billing processes (If you have done Argentina, Brazil, Mexico and the U.S. is a strong plus!)
* Proficiency in Microsoft Excel or Google Sheets for billing tracking and reporting
* Experience using billing and subscription platforms like Chargebee is highly desirable
* Language requirements: Spanish (Native/Fluent), English (Advanced), Portuguese (Desirable)
* High attention to detail and organizational skills
* Strong communication and customer service abilities
* Team player, but able to work independently and proactively
Benefits
* Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills
* OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use
* Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance
* Soft Hybrid Work: We meet once a week in our office, the rest of the time you can work remotely from wherever you like!
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