Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.
For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.
This is your future team
Committed to the success of its clients, the Consort Belgium team embodies the values and shares the expertise of Consort Group in Brussels, the surrounding area, and throughout Belgium. With 45 employees, it has been offering a range of infrastructure and application solutions since 2016, delivered by local teams and supported, when necessary, by the group's skills and resources.
PROCESS EXPERT – FRAUD CLUSTER (M/F)
This is your mission
Are you passionate about end-to-end process optimization, change management, and fraud prevention? Then this position is for you.
As a Senior End-to-End Process Engineer, you will be responsible for analyzing, designing, optimizing, and documenting business processes within a large-scale banking ecosystem, with a strong focus on fraud detection and prevention.
You will join a Fraud Cluster within a customer servicing and efficiency domain, working in an Agile environment alongside business and IT stakeholders.
Build side
Your missions:
* Design and document end-to-end business processes using recognized methodologies (e.g. BPMN), considering the broader organizational ecosystem
* Optimize existing processes to improve customer satisfaction, efficiency, and risk management (fraud prevention)
* Contribute to ideation phases by translating business needs into future-proof process solutions
* Support application changes by defining requirements and contributing to testing activities when needed
* Create clear, simple, and compliant process documentation aligned with internal and external guidelines
Run side
Your missions:
* Monitor existing processes using KPIs, customer feedback, and field insights
* Identify improvement opportunities and propose continuous optimization initiatives
* Support and coordinate change management activities to ensure adoption by users and stakeholders
* Guide users after implementation and provide post-change support
* Actively participate in Agile ceremonies (squad and cluster level) and deliver committed work autonomously
This is your background
You have at least 7 years of experience as a Process Engineer / End-to-End Process Manager, ideally in a banking or financial services environment.
You enjoy working on complex ecosystems, structuring processes, and driving meaningful change in Agile contexts.
This is your career path
You are a senior or expert-level Process Engineer looking to further develop your impact on strategic processes such as fraud prevention, customer servicing, and operational efficiency, within a collaborative and multidisciplinary environment.
This is your expertise
Process & Methodologies:
* Strong expertise in process management and modeling tools (BPMN, ARIS, or equivalent)
* Solid knowledge of change management methodologies (e.g. ADKAR)
* Experience working in Agile / Scrum environments
Business & Domain Knowledge (assets):
* Banking and financial services environment
* Notions of business architecture
Languages:
* French: good
* Dutch: good
* English: good
This is how you work as part of a team
* Excellent analytical, structuring, and modeling skills
* Strong communication and facilitation abilities (oral & written)
* Able to convince, influence, and negotiate with multiple stakeholders
* Customer-oriented and efficiency-driven
* Autonomous, proactive, and solution-oriented
* Team player fully aligned with Scrum values: focus, openness, commitment, respect, courage, and continuous learning
It's clear
The recruitment process:
* An initial phone call with our recruitment team
* An HR interview and a job interview with a business engineer
* A test or technical interview with one of our experts
* A final meeting with your future manager or project manager
And if we're a good fit, we'll get started together
Good to know
Location: Brussels
Contract: Freelance
Remote work: Hybrid
Daily rate: Depending on experience
Job category: Process Management / Operational Excellence
What you will do here, you won't do anywhere else.
This moment is yours.