Customer Service Specialist / Field Service Engineer – Off-Highway
Are you technically skilled and customer-focused?
Join
Allison Transmissions Bruges
as a Customer Service Specialist and become the first point of contact for our customers and service partners. You'll provide remote and on-site support, deliver training, and help ensure our products perform at their best worldwide.
Location & Travel
Base: Bruges, Belgium
Hybrid work: 1 day/week remote (after onboarding)
International travel: approx. 75% Europe, occasional worldwide
Your impact
Provide technical support to customers and service centers. You can perform simple
interventions yourself.
Organize and deliver product training
Prepare service manuals and technical publications
Troubleshoot and perform root cause analysis on-site
Collaborate closely with OEMs and internal teams
Responsibilities
Develop training and documentation
Support via email (80%) and phone (20%)
Perform field analysis and problem resolution
Advise on complex service issues
Contribute to product improvements
Must-haves
Bachelor's degree in Electromechanics, Automotive or similar
Fluent in English; Dutch is a plus
Strong communication and customer focus
Willingness to travel internationally
Recent graduates welcome
What we offer
International environment with plenty of growth opportunities
Attractive salary package including meal vouchers, group and hospitalization insurance
39 hours in a 36-hour workweek → 18 extra vacation days per year
Flexible working hours and hybrid work (up to 1 remote day after full training period)
Development opportunities through internal and external training programs
International collaboration and a highly diverse role
Ready to make an impact? Apply now:
Hashtags: #CustomerService #FieldService #EngineeringJobs #BrugesJobs #AllisonTransmissions