We're Hiring: Senior Business Analyst – Freelance (Field Service Transformation) Location: On-site/Hybrid (Brussels) Start: August 2025Are you an experienced Business Analyst who thrives in complex transformation environments? We’re looking for a Senior BA to join a high-impact initiative focused on modernizing field service operations.In this role, you’ll work closely with both business and technical stakeholders to design user-centric solutions, lead workshops and deliver the right deliverables that supports agile delivery teams. Your ResponsibilitiesWorkshop facilitation: Lead structured workshops with business stakeholders to gather needs, pain points, and prioritiesRequirements engineering: Translate business objectives into clear, actionable requirements, user stories, and acceptance criteriaProcess mapping & improvement: Analyze current workflows, identify inefficiencies, and define optimized field service processes using BPMN or similar standardsSolution design & collaboration: Act as a key liaison between business users and development teams, ensuring alignment on scope, feasibility, and prioritiesBacklog refinement: Maintain a structured, prioritized backlog with well-defined user stories and clear acceptance criteria in Jira or Azure DevopsDocumentation: Prepare high-level business analysis documents, process models, and functional specifications using ConfluenceStakeholder engagement: Manage expectations, communicate proactively, and ensure all voices are heard throughout the solution lifecycleAgile project support: Contribute to sprint planning, reviews, and retrospectives, supporting continuous improvement across the team Your ProfileStrong track record as a Senior Business Analyst (7+ years), ideally in field service or back-office transformationExcellent experience writing clear and testable user stories with acceptance criteriaConfident workshop facilitator and skilled communicator, able to engage stakeholders at all levelsProficient with BPMN, Jira, and ConfluenceStructured, analytical mindset with a proactive approachAble to work autonomously and contribute meaningfully to a multidisciplinary team LanguagesFrench or Dutch: MandatoryEnglish: Fluent If you're driven by value creation and impact, we want to hear from you!